Product Development

Cloud Solution for Call Management and analytics

featuring_image

Client

company_logo
Akixi is a cloud-based call and contact analytics services company, offering insight into how business contact processes are working and how companies can optimise them for a game-changing, ultra-responsive customer experience. Akixi provides management and real-time statistics reporting of telephone voice calls, chats and emails. It is a web application for displaying various types of reports and call control. It integrates with telephone platforms including Cisco BroadWorks, Cisco Webex Calling, Unify, Panasonic NCP. For more information visit: https://www.akixi.com/
Akixi Reporting
Akixi Sales Team
Akixi Sales Team overview
Akixi ACD Agent list 2
Akixi details
Akixi Modify report
Akixi ACD agent list

Case study

The need

Akixi was looking for a development partner for its intention to develop a tailor-made product and approached Hotovo, as well as other companies, to choose the best option according to the selected criteria.

Our solution

The first version of the Akixi Wallboard mobile application implemented by Hotovo was previewed at the BroadSoft Connections conference back in November 2018, just two months after commencement of the development process, with deployment to market following shortly after. The application was developed to be ’native‘ for both major platforms – iOS and Android. Following the success of the project and having built good relationships across both teams, Akixi has already decided to continue its engagement with Hotovo and extend the outsourced part of the team.

Key results

Currently Hotovo is involved in the development of Akixi server side and web front-end development with a permanent team, including one of the software development leads from Hotovo. Bringing in new features according to the customers’ needs, the team successfully contributed to major improvements in the omnichannel experience of customers with the ability to track, analyse and report on new channels - emails (SMTP/POP3) and chat interaction (LiveChat, Inc. third party integration). Hotovo also had an opportunity to have a dramatic impact on the ’look and feel’ improvements for the Akixi platform and the migration from old technologies to a new technology stack on the front-end side. In addition to the web and mobile apps, Hotovo also implemented a native desktop application (Windows) for agents to allow control of waiting calls or queued chats and emails. For more info have a look here: https://www.akixi.com/quick-tips/omnichannel-panel/ Akixi also offers native Android and iOS mobile applications with the functionalities tailored to users of mobile devices. The mobile Wallboard app has been developed to extend capabilities of the Akixi main product. It complements the existing application, specifically the feature of Akixi’s Wallboard report, which can be presented on large wall-mounted monitors in call centers. The app provides supervisors of telephone user teams with access to call metrics via mobile devices wherever and whenever they need it. We started working on the app in September 2018. Currently the app is available on Apple Store and Google Play. Further enhancements of this product are being discussed. For more info please have a look here: https://www.akixi.com/call-management-solutions/akixi-mobile-app/ The wallboard displays real-time call and contact statistics on mobile devices and gives an overview of a business’s performance. The wallboard offers a highly visual display with options of notifying users with a sound or vibration alert when SLA alarms are triggered. It can be fully customised via the desktop application to suit specific needs. Users can swipe between different reports on mobile devices. The Akixi app also offers an option for enhanced features.  Among other responsibilities, Hotovo has covered software quality since 2020 - by providing a dedicated QA team that is responsible for building a long-term testing strategy for the entire product and oversees the development road map and important releases with the highest quality assurance.

Facts

  • Successful and ongoing collaboration since 2018.
  • Complex project delivery.
  • The Hotovo team consists of a project manager/AM, technical solution architects, backend and frontend developers, UI/UX designer, Android and iOS developers, QA lead and testers.

Our Work

  • WTR Europe
    WTR Europe

    <span style="font-weight: 400;">We developed a complex and customizable solution for wastewater treatment systems that is adaptable for every new location's unique and specific requirements. </span><span style="font-weight: 400;">Developed from a hardware perspective, covering backend development through to a custom user interface. </span><span style="font-weight: 400;">We're proud to be part of this important project for a country where clean water is worth the price of gold.</span>

    Read case study
  • Old Street Solutions
    Old Street Solutions

    <span style="font-weight: 400;">Old Street Solutions is a Global Platinum Atlassian Marketplace Vendor that makes software designed to simplify and demystify Atlassian’s powerful tools. We helped them create their Custom Charts app, a powerful and highly successful reporting tool for anyone using Jira.</span>

    Read case study
  • SeedBin
    SeedBin

    <span style="font-weight: 400;">SeedBin is an American agtech startup that provides customized SaaS solutions to the seed industry to help with inventory balancing, production planning and supply management. We developed their software solution, including a mobile application and a fully functional layer of services. The customized Android device with an integrated infrared scanner enables the processing of information in the warehouse.</span>

    Read case study
  • Mobly
    Mobly

    <span style="font-weight: 400;">Mobly</span> <span style="font-weight: 400;">is a young Belgian transport and car insurance company that's offering new services thanks to the results of the Hotovo team's development capabilities.  </span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">This project is strongly focused on sustainability, by offering eco-friendly transport options.</span>

    Read case study
  • Akixi
    Akixi

    <span style="font-weight: 400;">An award-winning UK provider of call and contact analytics solutions. </span> <span style="font-weight: 400;">We’ve used our technological skills to improve and extend Akixi products for faster development of new features, improved performance and better integration into external systems.</span>

    Read case study
  • 2opus
    2opus

    <span style="font-weight: 400;">Having initially provided development advice to this German consulting company specializing in financial management and control, our cooperation has since evolved into full and ongoing development of their core products.</span>

    Read case study
  • Red Hat
    Red Hat

    <span style="font-weight: 400;">Red Hat is an American multinational software company and member of the IBM family that provides open-source software products to the enterprise community.&nbsp;We’ve helped Red Hat contribute to the Kubernetes community by participating in the development of their Kubernetes Operators platform and related tooling.</span>

    Read case study
  • Seismic
    Seismic

    <span style="font-weight: 400;">Percolate by Seismic is a leading platform for marketing orchestration and campaign management that aligns go-to-market teams while empowering them to deliver engaging buyer experiences that drive growth. All of that is provided in a simple way via intelligent mobile applications, created at the hands of Hotovo developers.</span>

    Read case study
  • Protecht
    Protecht

    <span style="font-weight: 400;">Hotovo has taken the development of all of this client’s core products under our own roof. The Enterprise Risk Management solution we've developed consists of both the platform itself and the mobile applications, and enables this major Australian company to provide its complete risk solution to businesses of all sizes, across the world.</span>

    Read case study
  • MuleSoft
    MuleSoft

    <span style="font-weight: 400;">Hotovo has supported MuleSoft on its amazing journey from the very beginning, which has included seeing it through an IPO and on to its acquisition by Salesforce. We have participated in the development of the whole MuleSoft ecosystem, and delivered catalyst accelerators, connectors, recipes and custom applications.&nbsp;Reliability, scalability and the ability to deliver on time has been the key to our success in this partnership.</span>

    Read case study
Contact us

Let's talk

I have read the Privacy Policy (EN) / Ochrana osobných údajov (SK). *